Oppo Reportedly Brings AndesGPT AI Model to Its After-Sales Service System
Oppo’s after-sales service just got a whole lot smarter. Forget endless hold music and generic FAQs – the smartphone giant is now wielding the power of AI to troubleshoot your tech woes. Their secret weapon? AndesGPT, an in-house AI model that’s been unleashed on their customer support system. Imagine instant answers, even when human operators are off-duty, making frustrating waits a thing of the past. Oppo claims this AI integration isn’t just about speed; it’s about freeing up their human support teams, letting them focus on the trickier tech dilemmas. So, next time your Oppo device needs a helping hand, it might just be an AI that comes to your rescue.
How Oppo’s Upgraded After-Sales Service System Handles Customer Support
Forget endless hold music! This smartphone brand is ditching tired customer service models for AI-powered chatbots, courtesy of Oppo’s AndesGPT brainpower. Launching across 20 countries and regions, these multilingual bots speak your language – literally! From Chinese to English, Japanese to Indonesian, get ready for instant support in 13 languages.
Imagine a tireless digital assistant, available around the clock, ready to answer your questions instantly, even on holidays. That’s the power of chatbots. One smartphone giant is already using this technology to support 60% of its customers, and they’re not stopping there. They plan to roll it out to 21 more countries, bringing instant support to even more users worldwide.
But that’s not all! The smartphone giant is reportedly extending its customer care tentacles, venturing onto Facebook, Likee, and Zalo. This expansion builds upon Oppo’s existing WhatsApp support, already serving customers in 13 nations.
The company unveiled its AI system in three acts. First, AI-powered chatbots dissect user queries with semantic precision, grasping not just words, but meaning. Next, the system’s “intelligent routing” acts as a digital triage nurse, deciding in a split second whether the AI can solve the problem or if a human expert is needed.
In the blink of an eye, the chatbot either delivers the perfect solution or seamlessly transfers you to a human expert. This entire process reportedly unfolds in mere seconds.
Oppo is leveraging AI to revolutionize customer service, boasting a workload reduction of up to 40% for human operators. Free from routine tasks, support teams can now tackle intricate problems demanding a human touch. Oppo envisions extending its AI-powered assistance beyond the digital realm, hinting at future integration within brick-and-mortar locations.
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