Slack Upgrades Slackbot With New AI Features to Turn It Into an Enterprise Agent

Over 30 new artificial intelligence (AI) features are being added to Slackbot by Slaack, as it is bringing more than 30 different AI capabilities. The new capabilities of the AI assistant for the Salesforce-owned platform are designed to transform it into an AI agent for enterprise needs. Most of these new features are based on the existing apps inside Slack, which connect third-party enterprise tools and platforms with workspace messaging platforms. Now with the agentic extension, Slackbot can do more complex work-related tasks autonomously for the user.

Slackbot Is Now an Enterprise Agent

In a newsroom post, Slack announced that the new features are coming to the platform in an article about “the new feature of “. Compared to Anthropic’s Claude Cowork or Microsoft’S Copilot, the features are similar to what anarchist offers; however, with the ecosystem benefits of Slack’d-connected apps and customer relationship management (CRM) systems.

With these new features, Slackbot has the ability to take notes in virtual meetings and share meeting transcriptions with participants. But that’s not all about . It also provides relevant information across the connected apps and enterprise systems to contextually surface actionable recommendations for users. Slack has permissions and governance built inside Slaack, which will be used as the AI agent with the established permission to work.

Also bringing back-to-back AI capabilities is also the company’s contribution to the Slackbot, which has been introduced in its own right. For example, with this users will have to define a common repeating task at one time (and then run it automatically afterwards). Slackbot can recognize when a prompt matches’skill’ and may directly apply it.

Another big addition is support for Anthropic’s Model Context Protocol (MCP). This will allow Slackbot to connect with any agent through Agentforce or connected apps in the enterprise and complete tasks. The company says employees do not have to define the app, as the assistant automatically finds the right path based on the prompt.

This is also a post which mentions that Slackbot has built-in customer management capabilities. It can read channels, understand the context and update the deals, contacts and call notes with this. Slack can be used as a starting point for small businesses, and then scale up to Salesforce when they want it — without having to migrate anything.

Slackbot can be the unified conversational interface for various tools and services, as well as to those companies that already use Salesforce platform. Research accounts, route cases and trigger workflows are supported by natural language commands; users do not have to manually open any app. Additionally, at the end of this year, each new Salesforce customer will already be connected to Slack with all these features — without any further steps or configuration.

At the end, new skills are coming to the Slackbot. Now, the AI assistant has deep research and voice input tools. A few more recent additions include shareable prompts, and memory access that allows it to remember how a user works, their preferences and workflow. Slackbot then personalises its behaviour to the user.